Infrastructure Engineer

Full time ASK IT Limited in Information Technology
  • San Po Kong, Wong Tai Sin View on Map
  • Post Date: September 27, 2023
  • Salary: $30,000.00 - $35,000.00 / Monthly
  • Share:


  • Education Level High-Diploma / Associate Degree
  • Working Experience 3+ Yrs

Required Skills

Jobs Description


  • Performs operational support on PABX, IVRS, voice & video recording system, kiosks, RightFax and other Call Centre applications
  • Provides support on system installation, administration and configuration to ensure meeting user requirements
  • Provides support on Call Centre campaigns and new projects
  • Verifies and rectifies system security configuration based on security reports for meeting compliance requirements
  • Provides support on patch installation from different vendors in order to ensure systems are secured
  • Assists procurement and asset management
  • Provides support on annual BCP / DR drill to ensure the drill is completed successfully
  • Supports and administrates the mobile devices to facilitate users access to email
  • Supports on data backup including schedule setup, tape administration, offsite storage and log review to ensure achieving the backup requirement
  • Conducts daily monitoring on network / server resources, network security and server room environment in order to ensure critical facilities and responsible systems are working in optimum condition at high availability
  • Works as 1sttier support and coordinates with vendors on system maintenance
  • Assists and executes assigned tasks in project to ensure company projects meet the agreed schedule



  • Diploma in IT related discipline with 4 years of related experience OR equivalent combination of education & related experience, preferably in insurance industry
  • Good technical skill in administration & support on server (Windows/Unix/Linux) backup software / McAfee EPO, DLP / telephony system (PABX, ACD, Voice Mail) / Video and Voice Recording / IVRS /  RightFax /  PC operations and mobile device (iOS / Android) / VMware / Networking
  • Effective problem solving ability
  • Spoken English and Cantonese is a MUST
  • Good command of written and spoken English and Mandarin is a plus


***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients