Responsibilities:

• Performs operational support on PABX, IVRS, voice & video recording system, kiosks, RightFax and other Call Centre applications
• Provides support on system installation, administration and configuration to ensure meeting user requirements
• Provides support on Call Centre campaigns and new projects
• Verifies and rectifies system security configuration based on security reports for meeting compliance requirements
• Provides support on patch installation from different vendors in order to ensure systems are secured
• Assists procurement and asset management
• Provides support on annual BCP / DR drill to ensure the drill is completed successfully
• Supports and administrates the mobile devices to facilitate users access to email
• Supports on data backup including schedule setup, tape administration, offsite storage and log review to ensure achieving the backup requirement
• Conducts daily monitoring on network / server resources, network security and server room environment in order to ensure critical facilities and responsible systems are working in optimum condition at high availability
• Works as 1^sttier support and coordinates with vendors on system maintenance
• Assists and executes assigned tasks in project to ensure company projects meet the agreed schedule

Requirements:

• Diploma in IT related discipline with 4 years of related experience OR equivalent combination of education & related experience, preferably in insurance industry
• Good technical skill in administration & support on server (Windows/Unix/Linux) backup software / McAfee EPO, DLP / telephony system (PABX, ACD, Voice Mail) / Video and Voice Recording / IVRS /  RightFax /  PC operations and mobile device (iOS / Android) / VMware / Networking
• Effective problem solving ability
• Spoken English and Cantonese is a MUST
• Good command of written and spoken English and Mandarin is a plus

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***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients