Responsibilities:

• Responding First Level support for walk in and telephone cases
• Install and uninstall PC software, hardware, mobile devices and peripherals
• PC and Mobile devices M365 and apps configuration and support
• VPN configuration, support and management
• Image and re-image new and existing computers and laptops with standard build
• Deskside IT software and application maintenance and support, including in house application and client platform
• Troubleshoot and fix desktop (on-site and remotely) and network issues
• Entering assets record into the ASM and ServiceNow CMDB, and recording inventory data
• Manage call escalation, tracking and resolution
• Build Service Desk Knowledge base and FAQ
• Prepare Service Desk Call Report and recommendations for service improvement in monthly basis

Requirements:

• Diploma or Degree holder in Information Systems or related disciplines
• At least 2 years of relevant support experience
• Spoken English and Cantonese is a MUST
• Good command of written and spoken English and Mandarin is a plus
• Shift duty is required

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***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients