Infrastructure Engineer (Sat Shift)

Full time ASK IT Limited in Information Technology
  • San Po Kong, Wong Tai Sin View on Map
  • Post Date: September 27, 2023
  • Salary: $30,000.00 - $35,000.00 / Monthly
  • Share:


  • Education Level High-Diploma / Associate Degree
  • Working Experience 1+ Yrs

Required Skills

Jobs Description


  • Responding First Level support for walk in and telephone cases
  • Install and uninstall PC software, hardware, mobile devices and peripherals
  • PC and Mobile devices M365 and apps configuration and support
  • VPN configuration, support and management
  • Image and re-image new and existing computers and laptops with standard build
  • Deskside IT software and application maintenance and support, including in house application and client platform
  • Troubleshoot and fix desktop (on-site and remotely) and network issues
  • Entering assets record into the ASM and ServiceNow CMDB, and recording inventory data
  • Manage call escalation, tracking and resolution
  • Build Service Desk Knowledge base and FAQ
  • Prepare Service Desk Call Report and recommendations for service improvement in monthly basis


  • Diploma or Degree holder in Information Systems or related disciplines
  • At least 2 years of relevant support experience
  • Spoken English and Cantonese is a MUST
  • Good command of written and spoken English and Mandarin is a plus
  • Shift duty is required


***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients