Responsibilities:
- Provide support, maintenance and administration of the IT infrastructure and its services including network, security systems and system monitoring services; and to support the implementation of new IT infrastructures
- Co-ordinate with different teams, departments and external vendors, in project and service delivery and manage the change process
- Implement tools for system health monitoring and reporting
- Monitor the performance of the infrastructure and carry out tuning exercises as appropriate to ensure optimal performance
- Identify single points of failure and weaknesses within the infrastructure and identify options for resolution
- Assist the team/external suppliers to ensure appropriate fixes are applied to all identified problems
- Support of infrastructure components in line with agreed service level agreements
- Constantly look for opportunities to improve the level of support offered for the same cost, including evaluation of third party software and tools to automate repetitive tasks
- Act as technical consultant providing advice and guidance relating to the area of technical specialty
- Maintain updated infrastructure system inventory, documents and procedures
Requirements:
- Degree holder in Computer Science or IT related disciplines
- Minimum 5 years of experience in Infrastructure solution delivery and service maintenance
- Hands-on experience in on-premises and cloud networking, SD-WAN and HA load balancing technology
- Solid experience in security solutions, such as IDS, IPS, firewall, secure web proxy, VPN gateway, ATP, EDR, email security gateway, DLP, NAC, antivirus, MDM and vulnerability assessment tool
- Experience in servers, storage, VMware, VDI, Windows AD domain administration is an advantage
- Experience in Microsoft 365, IaaS, PaaS, and SaaS solutions is a plus
- Proactive, collaborative, strong analytical and problem-solving skills, excellent Interpersonal skill is advantageous
- Good command of spoken and written English and Chinese
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***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***
All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients