Team Leader (for Bank)

Full time ASK IT Limited in Information Technology
  • Wan Chai, Wan Chai View on Map
  • Post Date: November 25, 2022
  • Salary: $20,000.00 - $30,000.00 / Monthly
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Overview

  • Education Level High-Diploma / Associate Degree
  • Working Experience 3+ Yrs

Required Skills

Jobs Description

Responsibilities:

  • Lead and coach the IT End User Service Support Team to provide support to end user
  • Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges
  • Communicate effectively with end users and other support parties
  • Evaluate the unresolved problems escalated by the team. Work with management and other support parties to solve those problems if required
  • Escalation / Complaint handling under the general End User Support cases
  • Handle call logging report (both weekly & monthly)
  • Able to work independently

 

Requirements:

  • Higher Diploma in Computer Science or related disciplines
  • 5 years’ experience on end user support, with at least 2 years’ experience on leader experience / senior role
  • People oriented and teamwork centric
  • Good verbal and written communication skill in English
  • Understand of ITIL principles is an advantage
  • Experience in banking or financial services industry is preferred

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***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients