1.0YounJobhttps://www.younjob.com/zhdeveloperhttps://www.younjob.com/zh/author/developer/rich600338<blockquote class="wp-embedded-content" data-secret="HLvxZaCG0B"><a href="https://www.younjob.com/zh/job/service-delivery-manager/">Service Delivery Manager</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.younjob.com/zh/job/service-delivery-manager/embed/#?secret=HLvxZaCG0B" width="600" height="338" title="“Service Delivery Manager” — YounJob" data-secret="HLvxZaCG0B" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://www.younjob.com/wp-includes/js/wp-embed.min.js </script>Ensure the Statement of Work, Service Level Agreement, and reporting documents are accurately delivered according to the service agreements between customer and Fujitsu Plan, develop, integrate, and utilize the proper tools, process and resources to ensure the management, delivery and support services are performed according to contractual commitments Provide leadership, guidance, and directions to a highly technical staff, and be a point of escalation for customer inquiries, and provide high quality customer support Collaborate closely with Fujitsu Service Desk, Operation Teams and System Integration Teams which perform day-to-day support activities Review the service level reports at high level, identify service exceptions, breakdowns/gaps, trends and recommends intermediate and long-term solutions if needed Ensures service processes and documentation are well developed, structured, in place and accessible Assist in assessing new services opportunities to expand and create additional new business, contribute to the Business growth