{"version":"1.0","provider_name":"YounJob","provider_url":"https:\/\/www.younjob.com\/zh","author_name":"developer","author_url":"https:\/\/www.younjob.com\/zh\/author\/developer\/","title":"Service Manager - YounJob","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"ilupjUUvRt\"><a href=\"https:\/\/www.younjob.com\/zh\/job\/service-manager\/\">Service Manager<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.younjob.com\/zh\/job\/service-manager\/embed\/#?secret=ilupjUUvRt\" width=\"600\" height=\"338\" title=\"&#8220;Service Manager&#8221; &#8212; YounJob\" data-secret=\"ilupjUUvRt\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.younjob.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>","description":"\u2022 Technical Support, Impact Analysis, Solutions \u2022 Lead teams to effective service delivery based on ITIL process framework \u2022 Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery. \u2022 Capture customer requirement through communication, meeting, presentation and demonstration with the customer \u2022 Assist on trouble tickets, emails and problems escalated by Helpdesk \u2022 Review of meeting with customer regularly \u2022 Analyse product and support and manage knowledge base \u2022 Review service of repeated case periodically \u2022 Configure and setup fine tuning of customer security \u2022 Ensure emails, ticket handling and escalations are followed \u2022 Handle complaint, manage technical support and analyse fault ticket \u2022 Other ad hoc tasks \/ projects as assigned by supervisor"}