IT Service Analyst

Full time ASK IT Limited posted 2 years ago in Information Technology
  • Fo Tan, Sha Tin View on Map
  • Post Date: November 17, 2022
  • Apply Before : January 16, 2023
  • Salary: $23,000.00 - $24,000.00
  • Share:
The Application deadline closed.

Overview

  • Education Level High-Diploma / Associate Degree
  • Working Experience 3+ Yrs

Required Skills

Data analysis ITSM

Jobs Description

· Assist in IT Service Management, including Service Desk, Incident and Change Management, User Communication and System/ Data Monitoring Services

· Prepare reports on data trends and patterns

· Perform in-depth analysis to provide proactive insights on trending, identify underlying causes and potential areas of concern to key stakeholders

· Identify and drive system and workflow improvements to enhance the operation automation and self-service enablement

· Continuously review and identify opportunities to improve the management process

· Facilitate in any assigned meeting to evaluate the change impact and readiness to mitigate risk

The Application deadline closed.

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