• Provide IT support and on-site support
• Perform routine computer hardware and software configuration, installation, troubleshooting
• Perform help desk duties service to end users, including general support for educational software, applications, and hardware
• Manage and work with designated vendors to resolve IT support issues
• Assist in managing the infrastructure including servers, LAN, WAN, Wi-Fi and all computer equipment, performing monitoring, troubleshooting and performance improvements as necessary
• Procures IT-related items and maintains an asset register of IT hardware and licensed software.
• Provide up-to-date IT documentation
• Provide end user training on IT related projects
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