• Lead SAP configuration, implementation, test and support of SAP modules to implement new business in system and to enhance existing business functionality and overall performance.
• Map client business requirements, processes and objectives; develop necessary product modifications to satisfy client needs in close association with the business team.
• Execute simple /complex assignments requiring the development of new or improved procedures using ABAP programs via Industry best practices and knows how to debug programs that will be failing in the process
• Incident management – Proactively identify problematic issues (data or process) and work with the necessary individual(s) to resolve such issues.
• Assist in providing day-to-day support for issues that affect the daily operation of SAP and related interfaces.
• Ensures the Application support SLA and KPI are in accordance with the required standard and agreement
• Very good communication skills and follow-through ability
• Analyze existing incidents and business processes, propose and realize enhancements to drive automation and process efficiency.
• Documentation and end user trainings as per standard enterprise principles.
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