Service Delivery Manager
Full time ASK IT Limited posted 2 years ago in Information Technology ShortlistOverview
-
Education Level Degree
Required Skills
Jobs Description
Ensure the Statement of Work, Service Level Agreement, and reporting documents are accurately delivered according to the service agreements between customer and Fujitsu
Plan, develop, integrate, and utilize the proper tools, process and resources to ensure the management, delivery and support services are performed according to contractual commitments
Provide leadership, guidance, and directions to a highly technical staff, and be a point of escalation for customer inquiries, and provide high quality customer support
Collaborate closely with Fujitsu Service Desk, Operation Teams and System Integration Teams which perform day-to-day support activities
Review the service level reports at high level, identify service exceptions, breakdowns/gaps, trends and recommends intermediate and long-term solutions if needed
Ensures service processes and documentation are well developed, structured, in place and accessible
Assist in assessing new services opportunities to expand and create additional new business, contribute to the Business growth
English 
Chinese