Overview
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Education Level Degree
Required Skills
Jobs Description
• Technical Support, Impact Analysis, Solutions
• Lead teams to effective service delivery based on ITIL process framework
• Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery.
• Capture customer requirement through communication, meeting, presentation and demonstration with the customer
• Assist on trouble tickets, emails and problems escalated by Helpdesk
• Review of meeting with customer regularly
• Analyse product and support and manage knowledge base
• Review service of repeated case periodically
• Configure and setup fine tuning of customer security
• Ensure emails, ticket handling and escalations are followed
• Handle complaint, manage technical support and analyse fault ticket
• Other ad hoc tasks / projects as assigned by supervisor
English 
Chinese