Support Administrator
Full time ASK IT Limited posted 2 years ago in Information Technology ShortlistOverview
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Education Level High-Diploma / Associate Degree
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Working Experience 2+ Yrs
Required Skills
Jobs Description
• Responsible for computer equipment repair end-to-end administrative support which includes coordination with HK & China Customer Support Teams in scheduling jobs to Customer Engineer (CE)
– Update CE schedule via calendar in SharePoint
– Clarify repair action plan to assign CE with required skills & availability then update system on call dispatch
– Email & phone communication with CE on onsite repair arrangement
– Check repair parts availability & communicate with Supply Chain Team as when needed
– Email communication with customer to confirm onsite repair schedule & CE contact details
– Follow up with CE to submit Closing Form and return parts after onsite repair
– Manage assigned cases in system with timely data input for case closure & parts return
– Handle enquiries from internal stakeholders
– Prepare reports and data analysis
– Ad hoc activities as required
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